Apex Rentals NZ Reviews
(Rated by 3 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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Overall Rating
4.3
Base on 3 Reviews
Ratings by Feature
Ratings by Feature
- Good Value5.0
- Shipping & Delivery5.0
- Price & Quality5.0
- Customer Service4.0
- Return Policy4.0
Recent Customer Reviews (3)
Madison Davidson
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Ralf Junker
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Manuela Hall
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Apex Rentals NZ Pricing
Daily rates
$35 - $150
Security deposit
$500 - $1,000
Relocation rentals
as low as $1/day
Apex Rentals NZ Pros & Cons
Pros
1
Competitive pricing: Apex offers significantly lower rental rates compared to major international brands like Avis and Hertz, making it a budget-friendly option.
2
Transparent pricing: Their pricing model is simple and clear, avoiding hidden extras common with other companies.
3
Customer service: Many customers report friendly and helpful staff, with some instances of exceptional service such as locating and returning lost items.
4
Vehicle upgrades: Apex has been known to provide free upgrades and promptly replace cars with issues, improving customer experience.
5
Airpoints partnership: Customers can earn Airpoints Dollars on rentals in New Zealand and Australia, adding value for frequent travelers.
6
PhotoProofed™ technology: This feature captures pre-existing vehicle damage before rental, helping customers avoid disputes over damage claims.
7
Local expertise: Apex emphasizes a personal touch by informing customers about New Zealand driving conditions, rules, and attractions.
8
Transparent pricing helps customers avoid unexpected costs during their rental experience.
9
Earning Airpoints Dollars adds value for frequent travelers who participate in the Air New Zealand loyalty program.
10
PhotoProofed™ technology provides peace of mind by clearly recording any existing damage before rental begins.
11
No one-way fees increase flexibility in travel itineraries across New Zealand and Australia without penalty charges.
12
Comprehensive roadside assistance ensures prompt help is available anywhere in New Zealand if problems arise during the rental period.
CONS
1
Vehicle condition concerns: Some customers report older cars with mechanical issues such as faulty brakes, non-working air conditioning, and poor maintenance.
2
Inconsistent vehicle quality: Reports include cars that are underpowered, unsafe (e.g., poor wipers), and uncomfortable, leading to stressful travel experiences.
3
Limited after-hours service: Lack of after-hours drop-off options at some locations caused significant inconvenience and extra costs for some renters.
4
Customer service complaints: While many praise the staff, there are notable reports of rude or indifferent customer service, especially when problems arise.
5
Hidden fees: Some customers experienced unexpected charges like commission fees not clearly disclosed upfront.
6
Fleet age: Pre-COVID, the fleet was criticized for being old and heavily damaged, though improvements have been noted post-COVID.
Apex Rentals NZ Features and Benefits
Features
Competitive pricing
Offers significantly lower rental rates compared to major international brands like Avis and Hertz, making it a budget-friendly option.
Transparent pricing
Simple and clear pricing model that avoids hidden extras and unexpected costs.
Customer service
Friendly and helpful staff with exceptional service such as locating and returning lost items.
Vehicle upgrades
Provides free upgrades and promptly replaces cars with issues, improving customer experience.
Airpoints partnership
Earn Airpoints Dollars on rentals in New Zealand and Australia, adding value for frequent travelers.
PhotoProofed™ technology
Captures pre-existing vehicle damage before rental, helping avoid disputes and providing peace of mind.
Local expertise
Personal touch by informing customers about New Zealand driving conditions, rules, and attractions.
No one-way rental fees
No extra charge for different pick-up and drop-off locations within New Zealand or Australia, allowing flexible travel plans.
Unlimited kilometres
Included in all rentals for freedom to travel without restrictions.
Standard motor vehicle insurance
Included in all rentals along with GST.
24-hour roadside assistance
Available via AA for mechanical breakdowns and optional coverage for other issues, ensuring prompt help.
No young driver surcharge
Drivers aged 21+ pay the same rate with no extra fee for under 25.
Variety of payment methods
Accepts Visa, Mastercard, American Express, China Union Pay, and bank-issued debit cards.